COMPLIMENTARY FREE WORLDWIDE SHIPPING

Placing Your Order

PLACING YOUR ORDER

When placing your order, we urge you to ensure the correct size is selected to ensure the perfect fit using our sizing guide. 
Once your size and measurements have been confirmed and your order is placed, please allow 24-48 hours to process and confirm production of your order. You will receive an automated email when your order has been confirmed with and estimated completion date for your garment.
Each of our made to order pieces are handcrafted with thousands of diamontes, crystals, pearls and beading and production of your custom garment will take between 14 - 28 working days to complete. We urge you to place your order at least 6 weeks in advance to ensure your garment is made in time for special occasions.

Once your order is complete and quality checked, a tracking number will be provided to you following dispatch within 24  hours.  

 

SHIPPING 

We ship worldwide and provide complimentary Free Express Shipping. 

We choose to use Fedex or DHL for all international shipments and Royal Mail Next Day Delivery or courier DHL for UK shipments. 

 

RETURNS & EXCHANGE POLICY 

We do not offer returns or exchanges as every garment is custom made to order. 

 

Frequently Asked Questions

I am having trouble placing an order online, where do I get help?

Please email info@houseofrg.com and within 4 hours our customer service team will assist in resolving any issue you may encounter.

My garment looks slightly different.

As you know all of our timeless pieces are made to order custom garments, handcrafted with care and time. We endeavour to ensure all our garments are quality checked prior to dispatch. However, slight irregularities and variations should not be regarded as a defect.

What do I do if I want to cancel my order?

Once an order has been placed we can only cancel within 6 hours as all orders go into immediate production due to the custom nature. 

How do I contact customer service?

Email info@houseofrg.com; please allow 4 hours to receive a reply to your inquiry.